Shipping, Delivery Policy, and Consumer Rights & Responsibilities
Welcome to Pure Silver Store. We are committed to providing a reliable and transparent shopping experience in accordance with the E-Commerce regulations applicable in the Kingdom of Saudi Arabia. Below are the Shipping & Delivery Policy and the Consumer Rights & Responsibilities.
1. Service Scope
Pure Silver Store provides the sale and customization of silver products, accessories, and personalized items within the Kingdom of Saudi Arabia.
2. Order Processing & Preparation
- Customized and personalized orders are prepared within 6 to 10 business days.
- Ready-made products are processed within 1 to 3 business days.
- Processing time begins once payment has been successfully confirmed.
3. Shipping & Delivery
- Orders are shipped through approved shipping carriers within Saudi Arabia.
- Delivery times may vary depending on the city and shipping provider.
- Estimated delivery time after shipment ranges from 2 to 7 business days.
- Delivery may be delayed during peak seasons, promotions, or circumstances beyond our control.
4. Shipping Fees
- Shipping fees are calculated and displayed to the customer before completing the payment process.
- The store may offer free shipping promotions based on announced terms and conditions.
5. Shipment Tracking & Receiving
- Customers will receive a tracking number once the order has been handed over to the shipping company.
- Customers are responsible for tracking and receiving their shipments within the timeframe specified by the shipping provider.
6. Customer Responsibilities
Customers are responsible for:
- Providing accurate and complete information, including full name, mobile number, and delivery address.
- Verifying shipping details before placing the order.
- Responding to shipping carrier communications to coordinate delivery.
Pure Silver Store is not responsible for delays or failed deliveries resulting from:
- Incorrect customer information.
- Failure to respond to the shipping company.
- Refusal to receive the shipment.
- Force majeure events or circumstances beyond the store’s control.
7. Consumer Rights
Customers have the right to:
- Receive clear information regarding products, pricing, and delivery timelines.
- Track and monitor the status of their orders.
- Contact customer service for inquiries or complaints.
- Receive services in compliance with Saudi Arabian E-Commerce and Consumer Protection regulations.
8. Exchange & Return Policy
- Customized or personalized products cannot be exchanged or returned unless there is a manufacturing defect or an error caused by the store.
- If a customer receives a damaged or incorrect item, they must contact the store within 3 days of receiving the order and provide clear photos of the issue.
- Requests will be reviewed and handled according to the approved Exchange & Return Policy.
9. Order Cancellation
- Orders may be canceled before the production or customization process begins.
- Customized orders cannot be canceled once production has started.
10. Customer Support
Pure Silver Store welcomes customer inquiries and support requests through the official communication channels available on the online store.
11. Policy Updates
Pure Silver Store reserves the right to amend or update this Shipping & Delivery Policy and Consumer Rights & Responsibilities at any time in accordance with the laws and regulations of the Kingdom of Saudi Arabia.